* For the text to voice option, on any page of the BCANDS website, simply highlight the text you wish to hear and click on the speaker icon.
CLIENT PERSONAL AND MEDICAL INFORMATION RECEIVED BY BCANDS
Quote: “We count on the space of trust that confidentiality provides. When someone breaches that trust, we are all worse off for it.”
At BCANDS, client confidentiality and the protection of client related information is our number one priority. This includes access to, and storage of, client related information, both in hard copy and electronic forms. BCANDS only requests / collects information necessary to assist clients in obtaining the support and services that they have requested.
As per Indigenous Services Canada’s current and past requirements, without exception, only those personnel / contractors and agents of the organization contracted to deliver PWD / MNS programs are legally allowed to access any medical and personal information documented within PWD / MNS client files.
Simply put, it is the responsibility of any organization overseeing the PWD / MNS programs to ensure that the integrity of their clients personal and medical information is protected, restricted, and that the organization is held to the highest standards as it relates to access to client information and the protection of their privacy, as per provincial and federal privacy laws and legislation.
BCANDS ensures that these standards are met.
PWD / MNS program related positions that fall under these requirements include, but may not be limited to: PWD / MNS Adjudicators; PWD / MNS Advisors; PWD / MNS Contractors; IT Personnel (in the event of access to client related information on a data-base); and all individuals who are part of an Administrative Review (client requested review in the event of application denial of either PWD or MNS benefits)
BCANDS ensures that all employees, contractors and agents of the Society who may be involved in the delivery of client related services undergo an enhanced criminal record check through the Criminal Records Review Program (CRRP), specific to working with children and vulnerable adults.
Related:
Personal Information Protection Act – BC (PIPA)
The Personal Information Protection and Electronic Documents Act (PIPEDA)